The Redis Startup Program has ended and is no longer accepting applications. This article explains what the change means for current participants, previous applicants, and Redis Cloud credits issued through the program.
Existing program credits
If Redis previously issued Startup Program credits to your account, those credits remain available until their original expiration date. Redis is not removing active credits before that date.
Startup Program credits cannot be extended, restarted, reissued, or replaced after they expire. Unused credit balances also expire on the date associated with the original coupon.
Check your credit balance and expiration date
To review credits applied to your Redis Cloud account:
Sign in to the Redis Cloud console.
Select Billing & Payments.
Select the Credits tab.
Review the Current Balance and Expiration Date for the applicable coupon.
For more information, see Billing & payments.
Applications and coupons
Redis is no longer reviewing new or pending applications for the former Startup Program, and no new Startup Program coupons are being issued.
Submitting an application did not enroll a company in the program. Participation began only after Redis approved the application and issued the program credit.
Common questions
| Question | Answer |
|---|---|
| Will my existing credits be canceled? | No. Credits already issued remain available until their original expiration date. |
| Can Redis extend my credits? | No. Startup Program credits cannot be extended beyond their original expiration date. |
| Can Redis restart or reissue credits that expired or were not used? | No. Expired or unused Startup Program credits cannot be restarted, reissued, or replaced. |
| I submitted an application but did not receive a decision. Will it still be reviewed? | No. The program has ended, and pending applications are no longer being reviewed. |
| Can I apply now or receive a new coupon? | No. Applications are closed, and Redis is not issuing new Startup Program coupons. |
| Where can I see my remaining balance and expiration date? | In the Redis Cloud console, go to Billing & Payments > Credits. |
| Does this change how I get technical support? | No. Technical support continues through the standard Redis Support channels available with your support plan. |
Get help
For technical issues with Redis Cloud, use the Redis Support Portal.
If an issued Startup Program coupon is missing from your account or its displayed details appear incorrect, submit a billing request through the Support Portal. Include your Redis Cloud account name, the email address associated with the account, and the coupon code if available.
For questions about current Redis products, pricing, or services, contact Redis Sales.
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