Redis Cloud invoices contain the total amount billed or due for your subscription. If you already know the invoice number, you can quickly look it up in the Redis Cloud Console or, if necessary, request a manual lookup from Support. This article covers Step-by-Step Instructions for finding invoices, Troubleshooting patterns from common billing tickets, and links to related guidance on payments and billing workflows.
Step-by-Step Instructions
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Log in to Redis Cloud
Redis Cloud: Navigate to your subscription's Overview tab.
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Search for the invoice by number
In Redis Cloud: Scroll to the “Invoices” or “Billing History” section.
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Select the invoice
Click the invoice number to open the full invoice details.
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Locate the Invoice Amount
Look for a field labeled Total Amount, Amount Due, or similar.
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(Optional) Download or export the invoice
Use the “Download” or “Print” option if a copy is needed for your records or finance team.
Troubleshooting
| Issue | Likely Cause | Recommended Action |
|---|---|---|
| Invoice not found by number | Typos, format mismatch, or migration issues | Confirm format (e.g., IUS123456). Check for system updates or known outages. Contact Support if still missing. |
| Invoice shows $0 | Trial workflow, no expected charge, contractual or commercial exceptions, upgrade/downgrade billing adjustments | Request additional details from Support if needed. |
| Can't download invoice | PDF error, blank file, or 500 error | Retry in another browser. Escalate to Support for backend fix. |
| Missing legal/tax info | Proforma sent instead of legal invoice | Request full VAT/tax-compliant invoice from Support. |
| Double charges or multiple invoices | Multiple subscriptions or split billing | Review all subscriptions in portal. Request invoice merge if needed. |
| No invoice received by email | The email address is not configured as a billing contact, does not have billing email notifications enabled, or there is a deliverability issue | Add the email as a billing contact (Billing Admin with billing emails enabled). Invoice delivery is automatic based on these settings. Contact Support only if correctly configured and invoices are still not received. |
| Access blocked due to unpaid invoice | Circular access issue (can’t pay without seeing invoice) | Open a Support ticket. |
| Failed card charge causing invoice error | Card expired/declined | Update card, retry charge, or switch to wire transfer. |
Related Content
Billing and Payments- review if you need a full walkthrough of how charges, invoices, and payment methods are managed in Redis Cloud.
Resolving Payment Failures in Redis Cloud - review if your invoice lookup shows a failed or declined payment, or if you're unable to clear an outstanding balance.
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