Transfer Redis Cloud Organization Ownership to a New Email

Redis Cloud does not allow editing the email address of an existing user account. To move organization ownership to a new email, you must invite the new user, promote them to Owner, transfer billing ownership, recreate user-scoped security items, and then remove or downgrade the old user. This preserves your organization, subscriptions, databases, and configuration while securely transitioning identity ownership.

This article provides a quick summary, a step-by-step transfer workflow, and a security validation checklist to prevent accidental lockout.

Quick Answer

You cannot directly change an Owner’s email.

To transfer ownership safely:

1. Invite the new email to the organization.

2. Promote the new user to Owner.

3. Transfer billing ownership.

4. Recreate MFA and API tokens.

5. Remove or downgrade the old user.

Do not remove the old Owner until all validation checks are complete.

What Transfers Automatically vs. What Does Not

Understanding this distinction prevents unexpected access issues.

Automatically Preserved (Organization-Level)

These remain intact when the new user is assigned the Owner role:

• Organization structure

• Subscriptions

• Databases

• Billing configuration

• Role-based permissions

Not Automatically Transferred (User-Level)

These are tied to the individual user identity and must be recreated:

• Multi-factor authentication (MFA) authenticators

• Personal API or CLI tokens

• Recovery codes

• Security keys

• User-authorized integrations

• Personal notification preferences

Before You Start

• Maintain access to both the old and new email addresses during the transition.

• If SSO is enforced, provision the new identity in your IdP before starting.

• Plan a short maintenance window if rotating API tokens or integrations.

• Keep billing verification details available in case Support involvement is required.

Step-by-Step Ownership Transfer

Follow these steps in order:

Step 1: Invite the New Email

1. Sign in to the Redis Cloud Console using the current Owner account.

2. Navigate to Team or Team Management.

3. Click Add Member or Invite User.

4. Enter the new email address.

5. Assign the Owner role if available.

   • If Owner cannot be assigned at invite time, assign Manager and promote after acceptance.

Step 2: Accept the Invitation

From the new email account:

1. Open the invitation email.

2. Click the activation link.

3. Complete setup (password, MFA, or SSO login).

4. Confirm access to the organization and visibility of subscriptions and databases.

Do not continue until the new user can access the organization.

Step 3: Confirm Owner-Level Access

Before transferring billing:

Verify the new Owner can:

• Manage team members

• Access billing

• Modify subscription settings

• View and manage databases

This validation step prevents accidental lockout.

Step 4: Transfer Billing Ownership

1. Navigate to Billing or Subscriptions.

2. Update:

   • Billing Owner

   • Billing Contact

   • Invoice notification email

3. Confirm invoices and payment notifications route to the new address.

Step 5: Recreate Security and User-Scoped Items

On the new account:

• Enable MFA and securely store recovery codes.

• Create new API or CLI tokens.

• Rotate tokens in applications and CI/CD systems.

• Reauthorize integrations.

• Register security keys or device keys.

• Review notification preferences.

Step 6: Remove or Downgrade the Old Email

Only proceed after confirming:

• The new email is listed as Owner

• Billing ownership is updated

• MFA is enabled on the new account

• API tokens have been rotated

Downgrade or remove the old user from the organization.

If keeping temporarily during transition, ensure it no longer has Owner-level privileges.

Special Scenarios

Lost Access to the Old Email (But Still Signed In)

Complete the transfer immediately, enroll MFA on the new account, and remove the old email once finished.

Cannot Sign In to the Old Account

Redis Support must verify ownership before assisting.

Prepare:

• Organization name

• Old and new email addresses

• Billing contact email

• Recent invoice number or payment confirmation

• Subscription details

Submit a request with verification details for faster resolution.

Organizations with SSO Enforced

1. Ask your IdP administrator to provision the new identity.

2. Assign Redis Cloud application access and appropriate roles in the IdP.

3. Sign in with the new identity.

4. Promote to Owner in the Redis Cloud Console.

5. Transfer billing ownership as described above.

If invitations are blocked due to SSO policy, the IdP administrator can provision the user directly.

Multiple Organizations or Subscriptions

Repeat the ownership and billing transfer steps for each organization and subscription that has separate ownership settings.

Final Validation Checklist

Before removing the old email, confirm:

• New email is listed as Owner

• Billing ownership is updated

• MFA is enabled

• API tokens have been recreated and rotated

• Integrations are reauthorized

• Old email no longer has Owner privileges

For adding, editing, or removing users without transferring ownership, see Managing Team Members and Roles in Redis Cloud.