Managing Team Members and Roles in Redis Cloud

This article explains how to add a team member in Redis Cloud, assign appropriate roles, manage user access, and troubleshoot common invitation and permission issues. It includes detailed Step-by-Step Instructions, a breakdown of User Roles and Permissions, guidance on Editing or Removing Team Members, and common Troubleshooting scenarios.

Step-by-Step Instructions

1. Log in to the Redis Cloud Console
   Go to https://app.redislabs.com/ and sign in.
2. Navigate to the Team Tab
   In the left-hand navigation menu, select your account or organization, then click Team or Team Management.
   
3. Click “Add Member” or “Invite User” 
   The label may vary depending on the UI version, but both refer to the action of adding a new user.
4. Enter User Details
   Fill in:
   • First Name / Last Name
   • Email Address
   • Role – Choose one: Owner, Billing Admin, Manager, Member, Viewer, or Logs Viewer.
   • Email Notification Preferences – Enable for alerts, operational, or billing emails
   • Multi-Factor Authentication — Shows whether MFA is enabled (controlled by user’s own profile)
5. Send the Invitation
   Click Add User or Send Invite. Redis will email the user an activation link.
6. User Accepts the Invitation
   The user must click the activation link and complete the signup process.
   Once activated, the user appears in the Team list with their assigned role.

User Roles and Permissions

Redis Cloud supports six roles with different privileges:

Editing or Removing a Team Member

• Edit User Details
  • Click a user from the list, then click Edit. 
  • You can modify name, role, and notification settings, but not their email address. 
  • Click Save User to apply changes.
• Remove a User
  • Select the user and click Delete. 
  • Confirm removal in the dialog.

Note: Removing a user is a permanent action and cannot be undone.

Troubleshooting

For a Redis KB article, I'd organize it as a Quick Fix table first, then detailed troubleshooting sections underneath.

Quick Fix

Did Not Receive Invitation Email:

1. Verify that the email address was entered correctly.
2. Ask the user to check their spam or junk folder.
3. Resend the invitation from the Team tab in the Redis Cloud Console.

Cannot Accept the Invitation:

Common causes include:

• The invitation link has expired.
• The user is already associated with another Redis Cloud organization using the same email address.

Resend the invitation and ask the user to retry.

Access or Permissions Are Not Working as Expected:

1. Review the user's assigned role.
2. Confirm the role provides the required permissions.
3. Update the role assignment from the Team tab if needed.

Keep the following role limitations in mind:

• Billing Admin access is limited to billing and payment management and does not provide general subscription or database administration permissions.
• Logs Viewer does not have Redis Cloud Console access and can only access logs through the Redis Cloud API GET logs/ endpoint.

MFA Shows as Disabled:

Multi-factor authentication must be enabled by the user from their own account profile settings. Administrators cannot enable MFA on behalf of another user.

After MFA is configured, the status displayed in the Redis Cloud Console updates automatically.

Redis Cloud Console Is Not Loading Correctly:

1. Clear the browser cache and cookies.
2. Try an alternative supported browser.
3. Verify that browser extensions or corporate proxies are not blocking access.
4. If the issue continues, contact Redis Support through Submit a Request.

Onboarding Progress

Previous: Connecting to Your Redis Cloud Database
Next: Secure Your Redis Cloud Database

You can return to the Redis Cloud Onboarding Overview at any time to track your progress or revisit earlier steps.