Managing Team Members and Roles in Redis Cloud

This article explains how to add a team member in Redis Cloud, assign appropriate roles, manage user access, and troubleshoot common invitation and permission issues. It includes detailed Step-by-Step Instructions, a breakdown of User Roles and Permissions, guidance on Editing or Removing Team Members, and common Troubleshooting scenarios.

Step-by-Step Instructions

1. Log in to the Redis Cloud Console
   Go to https://app.redislabs.com/ and sign in.
2. Navigate to the Team Tab
   In the left-hand navigation menu, select your account or organization, then click Team or Team Management.
   
3. Click “Add Member” or “Invite User” 
   The label may vary depending on the UI version, but both refer to the action of adding a new user.
4. Enter User Details
   Fill in:
   • First Name / Last Name
   • Email Address
   • Role – Choose one: Owner, Manager, Member, Viewer
   • Email Notification Preferences – Enable for alerts, operational, or billing emails
   • Multi-Factor Authentication — Shows whether MFA is enabled (controlled by user’s own profile)
5. Send the Invitation
   Click Add User or Send Invite. Redis will email the user an activation link.
6. User Accepts the Invitation
   The user must click the activation link and complete the signup process.
   Once activated, the user appears in the Team list with their assigned role.

User Roles and Permissions

Redis Cloud supports four roles with different privileges:

Editing or Removing a Team Member

• Edit User Details
  • Click a user from the list, then click Edit. 
  • You can modify name, role, and notification settings, but not their email address. 
  • Click Save User to apply changes.
• Remove a User
  • Select the user and click Delete. 
  • Confirm removal in the dialog.

Note: Removing a user is a permanent action and cannot be undone.

Troubleshooting

• User Did Not Receive Invitation Email
  • Check the email was entered correctly.
  • Ask them to check spam/junk folders.
  • Resend the invitation from the Team tab.
• User Cannot Accept the Invitation
  • The invitation link may have expired—resend it.
  • The user might already belong to another Redis Cloud organization using that email.
• Access or Permissions Not Working as Expected
  • Double-check the assigned role. You can edit the role if needed from the Team tab.
• Multi-Factor Authentication Shows as Disabled
  • MFA must be enabled by the user from their own profile page. The admin view will reflect this once set up.
• Console Not Loading Correctly
  • Try clearing your browser cache or switching to a different browser.
  • If issues persist, contact Redis Support: Submit a Request

Onboarding Progress

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Next: Secure Your Redis Cloud Database

You can return to the Redis Cloud Onboarding Overview at any time to track your progress or revisit earlier steps.