Managing Team Members and Roles in Redis Cloud

Redis Cloud uses role-based access controls to determine what team members can view and manage within an account.

For current instructions on adding, editing, or removing team members and for the complete permissions associated with each role, see the official Redis documentation: Access management

This Knowledge Base article provides additional troubleshooting guidance for common team access and permission issues.

Quick Fix

Did Not Receive an Invitation Email

1. Verify that the email address was entered correctly.
2. Ask the user to check their spam or junk folder.
3. Resend the invitation from the Team tab in the Redis Cloud Console.

Cannot Accept the Invitation

Common causes include:

• The invitation link has expired.
• The user is already associated with another Redis Cloud organization using the same email address.

Resend the invitation and ask the user to retry.

If the issue continues, contact Redis Support.

Access or Permissions Are Not Working as Expected

1. Review the user's assigned role.
2. Compare the role against the current Team management roles documentation.
3. Update the user's role if needed.

For current role permissions and limitations, use Redis Docs as the source of truth rather than relying on a duplicated permissions matrix in this article.

Two role-specific considerations:

• Billing Admin access is focused on billing and payment management and does not provide general subscription or database administration permissions.
• Logs Viewer does not have Redis Cloud Console access and accesses logs through the Redis Cloud API.

Cannot Find Team Management or Access Management

If you cannot locate Team, Team Management, or Access Management in the Redis Cloud Console:

• Verify that you are signed in to the correct Redis Cloud organization.
• Confirm that your user has the Owner role.
• If you recently received Owner permissions, refresh the page or sign out and back in.
• If you are an Owner and these options are still unavailable, contact Redis Support.

Owners can invite users and manage team access. If the expected team-management options are unavailable for an Owner, contact Redis Support.

MFA Shows as Disabled

Multi-factor authentication must be enabled by the user from their own account profile settings.

Administrators cannot enable MFA on behalf of another user.

After MFA is configured, the status displayed in the Redis Cloud Console updates automatically.

For current MFA setup instructions, refer to the official Redis documentation.

Redis Cloud Console Is Not Loading Correctly

If the Redis Cloud Console is not loading or team-management options are not rendering correctly:

1. Refresh the page.
2. Clear the browser cache.
3. Try a different supported browser.
4. If the issue persists, contact Redis Support.

Need More Help?

If you are still having trouble with team access, invitations, or permissions, contact Redis Support.

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