Change the Email Address on an Account

Redis Cloud does not currently provide a self-service option to change the email address associated with an existing account. To update an email, you must add the new email as a user, transfer ownership and access, reconfigure security settings, and then remove or downgrade the original account.

This process ensures uninterrupted access to databases, billing, and team management.

Applies to

• Redis Cloud (all plans)

Key Considerations

• Email addresses cannot be modified on an existing account

• Ownership must be transferred before removing the original user

• Billing and notifications must be updated manually

• MFA, API tokens, and integrations do not transfer automatically. Review API tokens, service accounts, and integrations to determine whether they must be recreated or updated for the new user.

• Removing the original user too early may result in loss of access

Procedure

Step 1: Add the New Email Address

1. Sign in to the Redis Cloud Console using a user with Owner permissions

2. From the left navigation panel, click Access Management

   

3. On the Team page, click the Add new user button (+ icon) in the upper-right corner

4. Enter the name and new email address

5. Assign the appropriate role:

   • Recommended: Owner (if this user will replace the current owner)

     

6. Click Add user

Step 2: Accept the Invitation

1. Open the inbox for the new email address

2. Locate the Redis Cloud invitation email

3. Click the invitation link

4. Set a password and complete account setup

Step 3: Confirm Owner Access

1. Return to Access Management → Team

2. Locate the new user

3. Ensure the role is set to Owner

4. Update the role if necessary

Step 4: Validate Access

Log in as the new user and confirm:

• All databases are visible and accessible

• Team members can be managed

• Billing settings can be accessed

• Administrative actions are available

Step 5: Update Billing and Notifications

1. Navigate to Billing

2. Update billing ownership (if applicable)

3. Update all notification and alert email addresses

Note: Billing configuration may vary depending on account type (direct vs marketplace).

Step 6: Recreate Security and Integrations

Reconfigure the following for the new account:

• Multi-Factor Authentication (MFA)

• API tokens

• Service accounts (if applicable)

• External integrations (CI/CD, monitoring, automation tools)

Update any external systems to use credentials from the new account.

Step 7: Remove or Downgrade the Old User

Once the new account is fully validated:

1. Log in as the new user

2. Go to Access Management → Team

3. Locate the original user

4. Either:

   • Remove the user, or

   • Downgrade their role (recommended temporarily for rollback safety)

Validation Checklist

Troubleshooting

New user cannot access billing
Ensure the user has the Owner role and billing ownership has been updated.

Integrations fail after migration
Recreate API tokens and update all dependent systems.

Missing access to resources
Verify the new user has the correct role and organization access.

Lost access after removing old user
This may occur if ownership or billing was not fully transferred. Contact Redis Support.

Additional Notes

• There is no supported method to directly edit an email address on an existing account

• This is the recommended approach for changing account email ownership in Redis Cloud.

• Keeping the old user temporarily (downgraded) is recommended until validation is complete

• If your organization uses SSO/SAML authentication, user management and email identity may be controlled by your identity provider (IdP). Coordinate with your organization administrator before making changes.