Delete a Redis Cloud Account

Deleting a Redis Cloud account permanently removes your account and personal data after all databases, subscriptions, users, API keys, payment methods, and outstanding invoices have been removed. Once the account is cleared, you must submit a Privacy Request Form to complete account deletion in accordance with applicable privacy regulations, including GDPR and CCPA.

This guide explains prerequisites, how to delete your account, common blockers, and how to complete the final privacy request.

What are you trying to delete?

Deleting a database does not delete your subscription, stop billing, or close your Redis Cloud account. These are separate actions.

Before You Can Delete Your Account

Only the Account Owner can permanently delete a Redis Cloud account.

Your account cannot be permanently deleted until all of the following are complete:

☐ All databases have been deleted

☐ All subscriptions have been deleted

☐ All invoices have been paid

☐ All payment methods have been removed

☐ All users except the Account Owner have been removed

☐ All API keys have been deleted

☐ You are signed in as the Account Owner

If any item remains, Redis Cloud will prevent account deletion until it has been resolved.

Account Deletion Process

Before requesting permanent account deletion:

• Delete all databases. See Delete Database Guide.
• Delete all subscriptions. See Delete Subscription Guide
• Remove all users except the Account Owner.
• Delete all API keys.
• Remove payment methods.
• Pay any outstanding invoices.
• Submit the Redis Privacy Request Form.

Common Reasons You Can't Delete Your Account

Step-by-Step: Remove Databases, Subscriptions, and Users

Complete the following steps in order. Each prerequisite must be completed before your account can be permanently deleted.

A. Delete Databases

• Sign in to the Redis Cloud Console.
• Select the database and open the Configuration tab.
  
• Scroll to the Danger Zone and click Delete Database.
  
• Confirm deletion. 
  
• If this is the last database in the subscription, you can optionally select Delete my subscription and stop my payment to delete the subscription at the same time.

Deleted databases and data cannot be recovered. Back up data first.

B. Delete Subscriptions

• After all databases are deleted, open the subscription Overview tab.
• Scroll to the bottom and click Delete Subscription.
• Confirm deletion.

C. Remove Users (Team Members and Cloud Console Users)

• Go to Access Management → Team.
• Select the user → Delete user → Confirm.
• Only Owners can remove others.
• In SAML-integrated accounts, remove users through your IdP.
• Delete API keys manually if provisioned.

D. Remove API Keys

• Go to Access Management → API Keys.
  
  
• Delete all user and account keys.

E. Remove Yourself (Non-Owners)

• If you are not the Owner, you cannot self-remove. Request removal by the Owner or your IT admin (for SSO).

F. Remove Payment Methods

• Go to Billing & Payments → Payment Methods.
• Remove credit cards and marketplace payment sources once subscriptions are deleted.

Deleting Personal Data and Submitting a Privacy Request

After all resources are removed:

1. Go to the Redis Privacy Request Form.
2. Request account erasure and enter your details.
3. Redis will verify that the account is clear before deletion.

If resources, users, or unpaid invoices remain, the request will be rejected or delayed.

Troubleshooting & Known Issues

Policy, Best Practices, and FAQ

• Backups: Export or back up all data before deletion. Deleted data can't be recovered.
• Legal retention: Redis retains billing and operational records as required by law.
• Privacy: All requests follow the Redis Privacy Policy.
• Support limits: Only Owners can request deletion in managed marketplace accounts.
• Confirmation: You will receive an email confirmation after deletion, or notice if an action is blocked.

Still Unable to Delete Your Account?

If you have completed every prerequisite and the Redis Cloud Console still does not allow account deletion, contact Redis Support. Include:

• Your account email
• The subscription ID (if applicable)
• A screenshot of the page showing the blocked deletion
• Any error messages displayed in the console

Support can help identify resources or account conditions that are still preventing deletion.