Delete a Redis Cloud Account

Deleting a Redis Cloud account requires removing all databases, subscriptions, users, API keys, payment methods, and unpaid invoices before final closure. Once the account is cleared, you must submit a Privacy Request Form to permanently erase personal data in compliance with GDPR, CCPA, and other privacy regulations.

This guide covers the prerequisites, role-based requirements (only the Account Owner can delete an account), step-by-step instructions for deletion, and troubleshooting common blockers.

If you only need to stop billing for a specific subscription (without deleting your entire account), see Cancel a Redis Cloud Subscription.

Account Deletion Workflow & Prerequisites

Before you can request permanent account and data deletion from Redis Cloud, you must:

1. Delete all databases in the account, see Delete Database Guide.
2. Delete all subscriptions in the account. See Delete Subscription Guide for instructions.
   Important note: If you only need to cancel a subscription (without deleting the entire account), see Cancel a Redis Cloud Subscription.
3. Remove all users except the Owner.

   • Only the Account Owner can delete an account.

   • For SAML/SSO accounts, user management is handled via your Identity Provider (IdP), for more information, please review Access Management Guide.
4. Clear all outstanding invoices and remove payment methods (credit cards, marketplace links) See Billing & Payments Guide for more instructions.
5. Submit a Privacy Request Form for final erasure of personal data and account closure following the steps in Redis Privacy Policy.

Note: Only Account Owners can perform these steps. API keys and automation (REST API, Terraform) can be used for some deletion tasks.

Quick Fix Table

Step-by-Step: Remove Databases, Subscriptions, and Users

A. Delete Databases

• Sign in to the Redis Cloud Console.
• Select the database and open the Configuration tab.
  
• Scroll to the Danger Zone and click Delete Database.
  
• Confirm deletion. 
  
• Optionally check Delete my subscription and stop my payment to remove both.

Deleted databases and data cannot be recovered. Back up data first.

B. Delete Subscriptions

• After all databases are deleted, open the subscription Overview tab.
• Scroll to the bottom and click Delete Subscription.
• Confirm deletion.

C. Remove Users (Team Members and Cloud Console Users)

• Go to Access Management → Team.
• Select the user → Delete user → Confirm.
• Only Owners can remove others.
• In SAML-integrated accounts, remove users through your IdP.
• Delete API keys manually if provisioned.

D. Remove API Keys

• Go to Access Management → API Keys.
  
  
• Delete all user and account keys.

E. Remove Yourself (Non-Owners)

• If you are not the Owner, you cannot self-remove. Request removal by the Owner or your IT admin (for SSO).

F. Remove Payment Methods

• Go to Billing & Payments → Payment Methods.
• Remove credit cards and marketplace payment sources once subscriptions are deleted.

Deleting Personal Data and Submitting a Privacy Request

After all resources are removed:

1. Go to the Redis Privacy Request Form.
2. Request account erasure and enter your details.
3. Redis will verify that the account is clear before deletion.

If resources, users, or unpaid invoices remain, the request will be rejected or delayed.

Troubleshooting & Known Issues

Policy, Best Practices, and FAQ

• Backups: Export or back up all data before deletion. Deleted data can't be recovered.
• Legal retention: Redis retains billing and operational records as required by law.
• Privacy: All requests follow the Redis Privacy Policy.
• Support limits: Only Owners can request deletion in managed marketplace accounts.
• Confirmation: You will receive an email confirmation after deletion, or notice if an action is blocked.