Cancel a Redis Cloud Subscription

Canceling a Redis Cloud subscription requires deleting all databases under the subscription first. The cancellation process depends on whether the subscription is billed directly by Redis or managed through AWS Marketplace, Google Cloud Marketplace, Heroku, or Vercel. This guide explains where to cancel each subscription type, the prerequisites and cancellation steps, how to resolve common cancellation issues, and what happens to billing after cancellation. 

Where to Cancel Your Subscription

Prerequisites and Requirements

• Only Account Owners can cancel a subscription.
• Outstanding balances must be cleared before cancellation. Go to Billing & Payments → Pay now to settle invoices.
• All databases must be deleted before the Cancel button appears.
• Payment methods cannot be removed until subscriptions are fully canceled and balances are cleared.

Quick Fix Table

How to Cancel a Redis Cloud Subscription

A. Redis Cloud Console

1. Delete All Databases
   • Log into Redis Cloud Console.
   • Navigate to Databases.
   • For each database: 
     • Open Configuration → Danger Zone → Delete Database.
   • Delete database guide
2. Cancel the Subscription
   • Go to Subscriptions from the top navigation.
   • Select the subscription.
   • Open the Overview tab.
   • Scroll down and click Cancel Subscription.
   • Confirm in the dialog.
   • Delete subscription guide

B. Cancel via AWS Marketplace

• Assign a direct payment method (credit card) in Redis Cloud before disconnecting to avoid unintended data deletion.
• Remove the AWS Marketplace mapping. If you encounter any problems or have any inquiries, please reach out to the Redis Support team for assistance.
• If it is your last AWS Marketplace–linked Redis account, you must unsubscribe directly in the AWS Console under Marketplace subscriptions.

C. Cancel via GCP Marketplace

• Assign a direct payment method (credit card) in Redis Cloud before canceling to avoid unintended data deletion.

• Unsubscribe in Google Cloud Console → Marketplace → Your Orders.

• If it's your last GCP Marketplace—linked Redis account, all databases may be suspended or deleted once the subscription ends unless a payment method is added in Redis Cloud.

Common Cancellation Scenarios

I Deleted My Database but I Am Still Being Billed

Deleting a database does not cancel the subscription that owns it. Billing continues until the subscription itself is canceled.

To stop future billing:

1. Verify all databases under the subscription have been deleted.
2. Open Subscriptions in the Redis Cloud Console.
3. Cancel the subscription.
4. If your subscription is managed through AWS Marketplace, Google Cloud Marketplace, Heroku, or Vercel, complete any required cancellation steps in that platform.

I Cannot Find the Subscription or Cancel Button

If you cannot locate your subscription or do not see the Cancel Subscription option, verify the following:

• You're signed in with the correct login provider.
• You've selected the correct Redis Cloud organization.
• You are the Account Owner.
• All databases have been deleted.
• If your subscription is managed through AWS Marketplace, Google Cloud Marketplace, Heroku, or Vercel, manage cancellation through that platform.

Troubleshooting: Common Issues

If issues continue, contact Support.

Billing after Cancellation

• Canceling a subscription stops future recurring billing once the cancellation is complete. 

  • Any charges incurred before the cancellation, including unpaid invoices or previously accrued usage, remain payable.

• Outstanding balances must be paid before closing your Redis Cloud account.

• For billing terms, see Redis Cloud Terms of Service.