Disconnect Redis Cloud from AWS Marketplace

Unmapping a Redis Cloud account from AWS Marketplace requires careful preparation to avoid billing disruptions or accidental database deletion. This guide explains the required prerequisites, the step-by-step procedure in the Redis Cloud Console and AWS Marketplace Console, troubleshooting common issues, and special considerations for last remaining accounts and billing contracts. Following these steps ensures you can disconnect safely and maintain service continuity.

Prerequisites Before Unmapping

Before starting the unmapping process:

• Account Owner Role: Only users with the Owner role in Redis Cloud can unmap an AWS Marketplace integration.

• Fallback Payment Method: You must add a valid credit card (or approved wire transfer) and reassign all Redis Cloud subscriptions to this payment method before unmapping. If you unsubscribe without doing this, databases may be deleted and data loss will be permanent.

• Clear Outstanding Invoices: Pay all open balances before attempting to change billing or unsubscribe.

• Back Up Your Data: Export or back up all databases prior to billing changes.

• Multiple vs. Single Account Mapping: The process differs depending on whether AWS Marketplace is linked to multiple Redis Cloud accounts or only one.
  If you are unsubscribing the last account, you will also need to follow the AWS Marketplace cancel subscription steps.

See Redis Cloud AWS Marketplace integration docs for background on mapping models.

Step-by-Step: How to Unmap (Disconnect)

A. Self-Serve Disconnect (If More Than One Account Is Mapped)

1. Add Direct Payment

   • In the Redis Cloud Console, go to Billing & Payments → Payment Methods.

   • Add a valid credit card (or wire transfer if approved).

2. Reassign Subscriptions

   • For each subscription, switch the payment method from AWS Marketplace to the new credit card or wire transfer.

3. Disconnect AWS Marketplace

   • In Billing & Payments → Payment Methods, select Disconnect next to the AWS Marketplace account.

4. Verify Success

   • The AWS Marketplace banner/icon should disappear from the Redis Cloud UI.

   • Subscriptions should show the new payment method.

B. Unmapping the Last Account (Full Unsubscribe)

If this is the last Redis Cloud account mapped to AWS Marketplace:

1. Prepare Subscriptions

   • Ensure all subscriptions have been switched to a fallback payment method in Redis Cloud.

2. Unsubscribe in AWS Console

   • Log in to the AWS Console → Marketplace → Manage Subscriptions.

   • Find the Redis Cloud subscription and select Cancel Subscription.
     For detailed AWS-side instructions, see the AWS Marketplace Cancel a Subscription guide.

3. Verify in Redis Cloud

   • The AWS Marketplace payment option should no longer appear.

   • Subscriptions should remain active under the fallback payment method.

Troubleshooting & Common Scenarios

• “Disconnect” option grayed out → This is the last mapped account. You must unsubscribe from AWS Marketplace instead.

• Databases deleted after unsubscribing → No fallback payment method was assigned. Always switch subscriptions before unsubscribing.

• Cancel Subscription button missing in AWS Console → Outstanding invoices or existing databases still tied to Marketplace billing. Pay balances and delete any lingering Marketplace-linked databases.

• Still billed after unmapping → Confirm in both Redis Cloud and AWS Console that the subscription shows as canceled and all subscriptions have the new payment method.

• Receiving both Pay-As-You-Go and Contract billing → Mapping issue. Ensure all subscriptions are linked to the correct billing account before unmapping.

For unresolved issues, contact Redis Support with your AWS account ID, Redis Cloud account ID, and steps taken.

Special Considerations

• Last Remaining Account

  • The last Redis Cloud account on an AWS Marketplace contract must be unmapped directly in the AWS Console by unsubscribing.

• Billing & Credits

  • AWS Marketplace credits or private offers do not transfer to Redis Cloud direct billing. Once unsubscribed, billing continues only under your fallback method.

  • Essentials plan network/data transfer fees may still be billed directly by AWS.

• Account Deletion

  • If you intend to delete the Redis Cloud account entirely, follow Redis Cloud’s account deletion flow: delete databases, delete subscriptions, remove users, remove payment methods, then submit a deletion request.

Key Takeaways

• Always add and assign a fallback payment method before disconnecting.

• Only Account Owners can unmap AWS Marketplace accounts.

• The last account must be unmapped by unsubscribing in AWS Marketplace.

• Back up databases before making billing changes.

• AWS credits/contracts aren't transferable; ensure billing continuity before unmapping.