Redis Cloud on Google Cloud Marketplace lets you move charges to a new Google Cloud Billing Account with no data loss or endpoint changes when you use the supported flows. This parent guide routes you by contract type (Private Offer vs. PAYG), clarifies prerequisites and approvals, outlines risks and what remains immutable, provides a Quick Fix table and verification checks, and links to procedures for each path.
Read first (risks):
Unsubscribe behavior: Unsubscribing the last Marketplace-mapped account under a contract can delete resources; review the unmapping rules in Disconnect Redis Cloud from Google Cloud Marketplace
Private Offers: Move billing via a Marketplace entitlement transfer; do not unsubscribe. See Change which Cloud Billing account you're using for an active order | Google Cloud Marketplace
Legacy 3PIC: Behaves differently. Coordinate with Redis Support.
Path picker
Path A: Move Redis Cloud (PAYG) billing to a new Google Cloud Billing Account
Path B: Move Redis Cloud (Private Offer) billing to a new Google Cloud Billing Account
Path C: Move Redis Cloud (3PIC) billing to a new Google Cloud Billing Account
Prerequisites
GCP IAM:
roles/billing.adminorroles/billing.userplusroles/consumerprocurement.orderAdmin.
Redis Cloud: Account Owner on the account you will map.
Backups: Back up mission-critical databases before any change.
Read more Billing & payments
Quick Fix Table
Problem |
Likely Cause |
Fast Fix |
|---|---|---|
Redis subscription “missing” in GCP |
Wrong project or billing account |
Switch context in GCP, then open Marketplace → Your orders → Redis Cloud. Guide: Managing billing for Cloud Marketplace products | Google Cloud Marketplace |
Can’t move a private offer |
Needs entitlement transfer |
Ask Redis to initiate an entitlement transfer with Google. How-to: Change which Cloud Billing account you're using for an active order | Google Cloud Marketplace |
Redis UI only shows Credit Card |
Mapping not re-established after changes |
From the GCP order, click Manage on provider, reconnect the Redis account. Mapping guide: Connect Redis Cloud to Google Cloud Marketplace |
“Manage on provider” link missing |
Viewing the wrong GCP billing account or project |
Reopen the order from the correct billing account. Manage billing: Managing billing for Cloud Marketplace products | Google Cloud Marketplace |
Data or service unavailable after unsubscribe |
Unsubscribed the last mapped account or legacy 3PIC rules applied |
If within grace, contact Redis Support immediately. Review unmapping behavior: Disconnect Redis Cloud from Google Cloud Marketplace |
Verify (after any path)
Redis Cloud: Payment method shows GCP Marketplace for your subscriptions.
GCP: Order Status: Active under the intended billing account and “Manage on provider” link works.
0 comments
Please sign in to leave a comment.