Payment Failures & Resolution
See all articlesCredit Card Retry Behavior and Troubleshooting
When a credit card payment fails for a Redis Cloud subscription, the system initiates automated retries, notifies des...
Resolving Payment Failures in Redis Cloud
Redis Cloud supports credit card, cloud marketplace billing (AWS/GCP), and manual payments.Manual payment refers to u...
Billing History & Documentation
See all articlesWhy Was I Charged After Canceling my Redis Cloud Subscription?
If you were charged after canceling your Redis Cloud subscription, the most common reason is that part of the subscri...
Why am I Seeing a New Data Transfer or Network Charge on My Redis Cloud Bill?
Redis Cloud surfaces cloud provider (CSP) network usage costs as part of your overall billing when data is transferre...
Why did I get charged for a full month after upgrading or downgrading?
If you changed your Redis Cloud plan in the middle of the month and were charged for a full month again, the billing ...
Troubleshooting Cost Report API
The Cost Report API in Redis Cloud generates FOCUS-compliant cost files (CSV or JSON) for your subscriptions and dat...
How to Download and Visualize Redis Cloud Cost Report
The Redis Cloud Cost Report is a downloadable CSV file that breaks down your monthly Redis Cloud spend, including sub...
How to Find Payment Information
In Redis Cloud, you can retrieve payment links, access invoices, and manage billing documents directly through the Cu...