Contacting Support
See all articlesFind Your Redis Support Ticket
If you are trying to find a Redis Support ticket, use My Requests in the Redis Support Portal instead of searching f...
Understanding Solved and Closed Redis Support Tickets
If a Redis Support ticket has no response or update for 7 or more days, it may be marked as Solved. If there's still ...
A Guide to Redis Supported Versions and Platforms
Redis Support assists with officially supported versions and platforms only. This includes the latest Minor Release o...
Contacting Support: Hours and Availability
Redis offers multiple tiers of support designed to meet the needs of teams at every stage—from development to enterpr...
Submitting a Support Ticket
If you're a Redis customer needing technical help, you can submit a support ticket anytime through the Redis Support ...
The Redis Knowledge Base: Your Fastest Path to Answers
Our Knowledge Base is the quickest way to get help, learn about features, and troubleshoot issues with no waiting req...