Redis Support assists with Redis Software deployments that run supported Redis Software versions on supported operating systems, platforms, and tools. Supported versions and platforms change as new Redis Software releases become available and older releases reach end of life, so the Redis Supported Platforms documentation is the source of truth for the current support matrix.
This guide explains Redis Support Policy Overview, Supported Platforms and Tools, and Examples of Support Coverage to help you understand when an upgrade or platform change may be required before Support can continue troubleshooting.
Redis Support Policy Overview
Redis provides support for Redis Software major releases during their documented support period. After a release reaches end of life, Redis no longer provides fixes, maintenance updates, or troubleshooting support for that release or its minor releases.
Support also depends on the operating system, platform, and deployment method. A Redis Software version must run on a supported platform listed in the Redis Supported Platforms documentation. Support may be limited or unavailable for end-of-life operating systems, unsupported distributions, custom builds, unofficial tools, or configurations outside the documented support matrix.
For the current list of supported Redis Software versions, operating systems, Kubernetes versions, Docker guidance, and platform limitations, see the Redis Supported Platforms documentation.
Supported Platforms and Tools
Redis Support can assist with Redis Software deployments that meet both of the following requirements:
| Requirement | Description |
|---|---|
| Supported Redis Software version | The deployment runs a Redis Software version that is still within its documented support period. |
| Supported platform | The deployment runs on an operating system, cloud environment, virtual environment, Kubernetes distribution, or container option supported for that Redis Software version. |
Supported tools include Redis-provided or Redis-documented tools such as redis-cli, rladmin, and other supported Redis Software utilities when used with supported Redis Software versions.
Unsupported configurations may include end-of-life Redis Software versions, end-of-life operating systems, unsupported Linux distributions, unofficial Redis builds, custom forks, or third-party tools not covered by Redis Support.
Examples of Support Coverage
| Scenario | Supported? | Notes |
|---|---|---|
| A supported Redis Software version running on a supported operating system | Yes | Confirm the version and platform combination in the Redis Supported Platforms documentation. |
Help using redis-cli with a supported Redis Software deployment |
Yes | Redis-provided tools are supported when used with supported Redis Software versions. |
| A bug fix request for an end-of-life Redis Software release | No | Upgrade to a supported Redis Software version before requesting a fix. |
| Redis Software running on an unsupported or end-of-life operating system | No | Move the deployment to a supported operating system listed in the Redis Supported Platforms documentation. |
| A custom Redis fork or unofficial Redis build | No | Redis Support covers official Redis Software releases and documented deployment configurations. |
For more information, visit the Redis Supported Platforms page.
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