Fix “An error occurred” when creating a Redis Cloud Flex database (VAT/GST ID formatting issue)

Redis Cloud Flex database creation can fail with a generic “An error occurred” message when account-level billing details are invalid. One confirmed cause is incorrectly formatted VAT or GST ID values in the Redis Cloud Console, which can break backend validation and block database provisioning. This article focuses specifically on VAT/GST-related validation issues and covers Quick Fix, Step-by-Step Resolution, Verification, and Troubleshooting to quickly unblock database creation.

When to use this article

Use this guidance when:

• You are creating a Redis Cloud Flex database

• Your account has a VAT or GST ID configured

• You encounter a generic “An error occurred” message during database creation

If your issue does not involve VAT/GST configuration, treat it as a separate provisioning failure and troubleshoot accordingly.

Quick Fix

Prerequisites

• Access to the Redis Cloud Console

• Permissions to edit Account Settings → Contacts & Business Information

• Valid VAT/GST ID from your organization (if applicable)

Step-by-Step Resolution

1. Sign in to the Redis Cloud Console.

2. Open Account Settings.

3. Navigate to Contacts & Business Information → Contact Information.

4. Locate the VAT / GST ID field.

5. Update the value:

   • Remove all spaces

   • Keep only required country code + alphanumeric characters

   • Ensure the total length is reasonably short (recommended under 32 characters)

   Example:

   • Incorrect: GB 123 456 789

   • Correct: GB123456789

6. Save your changes.

7. Refresh the browser.

8. Retry creating the Redis Cloud Flex database.

Verification

• Database creation completes successfully

• No generic error appears in the UI

• New database transitions to active state

• You can connect and run basic operations

Troubleshooting

VAT/GST ID still causes failures

• Ensure there are no spaces or unnecessary characters

• Confirm the format matches your country’s official structure

VAT/GST ID is too long

• Shorten to the minimum valid format

• Keep under ~32 characters to avoid backend limits

You cannot edit Contact Information

• You likely lack permissions

• Ask your account administrator or billing owner to update it

Error persists after fixing VAT/GST ID

• Capture:

  • Screenshot of the error

  • Current VAT/GST ID value

  • Timestamp of the failed attempt

• This may indicate a different provisioning issue and should be escalated